Should I Be Surprised?

As many of you know I work at my local hospital. Of course this is also the hospital that my family seeks their medical needs from.

PooWee had his tubes placed today. Friday when I called Patient Registration to get his surgery time I requested him to be a PRIVACY patient. Why? Because of my “lovely” co-workers that will be viewing the OR schedule. Some of them will very much enjoy finding a way to make HUGE rumors about his surgery. AND because it’s MY RIGHT!

For my job I need to print the OR schedule and look it over for any scheduled/potential patients coming to my unit. When I was doing this I came across PooWee’s name! Technically, they usually put Wausau, Male for anyone choosing to be private.

Once again the hospital has ticked me off! Not as an employee this time, BUT as a customer.

My concern was addressed to the House Supervisor, who said, “I’m sorry this has happened. Did you talk to K about this?” and walked away! It’s SUNDAY -YOU CAN’T GET ANYTHING DONE ON A SUNDAY!!! NOT EVEN IN A HOSPITAL!

The following is a copy of an email I sent K - patient advocate

 

 

 

 

 

K- I am upset because I had requested my son to be a privacy patient for his procedure scheduled for Mon 5-5 @ 0830. I did this when I had to call PARC for his arrival and procedure time. They had me call Patient Reg. which I did.

Well, today when I go to print the OR schedule his name is on there. I called Patient Reg again and the girl told me that on their end he is. BUT he may not be at scheduling’s end. Scheduling is not here on Sun. and by the time they come in on Mon. we are already here.

Being a Unit Clerk here I was able to know that my wishes for Privacy status were not granted. I am quite upset. There’s a long story behind wanting him Privacy, but point blank it’s because of people that work here and will be viewing the OR schedule.

 

 

 

It’s TOO late. And I hope I won’t be hearing new rumors or discusions about me and my son. As I told a friend, I could say he had a paper cut and a week later it’ll come back to me that someone told someone he had his arm amputated.

 

It’s very aparent that there is a breakdown in Epic or in the way Privacy Pt is set up. Why didn’t Patient Reg notify ALL departments that needed to know?

 

I’ve had to deal with alot of issues based on my son as an employee. And now as a “customer” I have been denied my right to have his procedure private. Yes, in a way you could say I am furious. I did speak to R House Super. about this on Sunday. She stated she couldn’t do anything and said she was sorry. (WHATEVER! - Where’s our customer service here?) She did ask if I wanted to talk to you about it. Personally, seeing she has access to the scheduling in OR, I feel she should have made me happy and went in and changed his name to Wausau, Male like anybody else when they request to be privacy. (But on a personal note, she didn’t follow hospital policy when I went to her during work with an issue either, so why should she when I am a customer.)

GGRRRR K! I’m mad and “I’m sorry” is NOT good enough! My rights were violated.

 

 

 

- -MSICU Unit Clerk -

 

MOTHER OF I have spoken to K once on the phone today. I’m really curious to see how they are going to deal with this matter with me as a customer. I know how they handle matters as an employee and there THEY SUCK!!